CBSA Border Services Officer Exam · Question
A BSO encounters a traveler who is deaf. What is the most appropriate action to ensure effective communication?
Effective communication is paramount. Utilizing written notes, clear gestures, or a qualified interpreter (if available) respects the traveler's rights and ensu
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Question: A BSO encounters a traveler who is deaf. What is the most appropriate action to ensure effective communication?
Answer options: ✅ Use written notes, gestures, or an interpreter (if available) to communicate.
- Speak loudly and slowly, assuming they can read lips.
- Ask a family member of the traveler to interpret, even if unqualified.
- Defer the inspection until a sign language interpreter can be found, regardless of delay.
Correct answer: Use written notes, gestures, or an interpreter (if available) to communicate.
Explanation: Effective communication is paramount. Utilizing written notes, clear gestures, or a qualified interpreter (if available) respects the traveler's rights and ensures information is accurately exchanged without making assumptions.
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Question explanations
- Scenario 1: An individual arrives at a Canadian port of entry and declares they are a Canadian citizen. During
- Scenario 2: Which document is generally NOT accepted as proof of Canadian citizenship for entry into Canada?
- Scenario 3: A BSO encounters a situation where a traveler is verbally abusive and uncooperative during an insp
- Scenario 4: According to CBSA's Code of Conduct, what is the principle that guides officers to make decisions
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