CBSA Border Services Officer Exam · Question
A member of the public contacts the CBSA asking for personal details about a relative who recently crossed the border. What is the MOST appropriate response by a CBSA officer?
Under privacy legislation in Canada, the CBSA is strictly prohibited from disclosing personal information about individuals to third parties, even family member
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Question: A member of the public contacts the CBSA asking for personal details about a relative who recently crossed the border. What is the MOST appropriate response by a CBSA officer?
Answer options: ✅ Inform the individual that the CBSA cannot disclose personal information about other travellers due to privacy regulations.
- Request the relative's full name and date of birth to confirm their identity before providing information.
- Suggest they contact the relative directly for the information.
- Transfer the call to a supervisor to handle the request.
Correct answer: Inform the individual that the CBSA cannot disclose personal information about other travellers due to privacy regulations.
Explanation: Under privacy legislation in Canada, the CBSA is strictly prohibited from disclosing personal information about individuals to third parties, even family members, without explicit consent or legal authority. Maintaining privacy is a core responsibility.
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Related Questions
- Scenario 1: An individual arrives at a Canadian port of entry and declares they are a Canadian citizen. During
- Scenario 2: Which document is generally NOT accepted as proof of Canadian citizenship for entry into Canada?
- Scenario 3: A BSO encounters a situation where a traveler is verbally abusive and uncooperative during an insp
- Scenario 4: According to CBSA's Code of Conduct, what is the principle that guides officers to make decisions
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Question explanations
- Scenario 1: An individual arrives at a Canadian port of entry and declares they are a Canadian citizen. During
- Scenario 2: Which document is generally NOT accepted as proof of Canadian citizenship for entry into Canada?
- Scenario 3: A BSO encounters a situation where a traveler is verbally abusive and uncooperative during an insp
- Scenario 4: According to CBSA's Code of Conduct, what is the principle that guides officers to make decisions
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