CBSA Border Services Officer Exam · Question
During a shift, a junior officer questions a directive from a senior officer that seems unclear. What is the MOST appropriate action for the junior officer to take within the chain of command?
Within the chain of command, it is appropriate and encouraged to seek clarification from the issuing authority (the senior officer) if a directive is unclear, e
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Question: During a shift, a junior officer questions a directive from a senior officer that seems unclear. What is the MOST appropriate action for the junior officer to take within the chain of command?
Answer options: ✅ Politely ask the senior officer for clarification on the directive.
- Ignore the directive if it remains unclear and proceed with their own judgment.
- Discuss the directive with colleagues before deciding to follow it.
- Report the senior officer's unclear directive to a higher authority.
Correct answer: Politely ask the senior officer for clarification on the directive.
Explanation: Within the chain of command, it is appropriate and encouraged to seek clarification from the issuing authority (the senior officer) if a directive is unclear, ensuring tasks are completed correctly and safely. Bypassing or disregarding directives is inappropriate.
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Related Questions
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Question explanations
- Scenario 1: An individual arrives at a Canadian port of entry and declares they are a Canadian citizen. During
- Scenario 2: Which document is generally NOT accepted as proof of Canadian citizenship for entry into Canada?
- Scenario 3: A BSO encounters a situation where a traveler is verbally abusive and uncooperative during an insp
- Scenario 4: According to CBSA's Code of Conduct, what is the principle that guides officers to make decisions
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