A traveller from a different cultural background appears to avoid direct eye contact during an inspection. Which of the following is the most culturally sensitive and appropriate interpretation of this behaviour for a CBSA officer? A) The traveller is being deceptive and is likely hiding something. B) The traveller is showing disrespect to the officer's authority. C) The traveller may be showing respect or humility according to their cultural norms. D) The traveller is shy and uncomfortable with the inspection process.

Question: A traveller from a different cultural background appears to avoid direct eye contact during an inspection. Which of the following is the most culturally sensitive and appropriate interpretation of this behaviour for a CBSA officer?

A) The traveller is being deceptive and is likely hiding something. B) The traveller is showing disrespect to the officer's authority. C) The traveller may be showing respect or humility according to their cultural norms. D) The traveller is shy and uncomfortable with the inspection process.

Answer options:

• The traveller is being deceptive and is likely hiding something.
• The traveller is showing disrespect to the officer's authority. ✅ The traveller may be showing respect or humility according to their cultural norms.
• The traveller is shy and uncomfortable with the inspection process.

Correct answer: The traveller may be showing respect or humility according to their cultural norms.

Explanation: In many cultures, avoiding direct eye contact is a sign of respect or humility, particularly when interacting with authority figures. Officers must be aware of such cultural differences to avoid misinterpretations.