Correctional Officer Entrance Exam · Question
An inmate is becoming increasingly agitated and begins raising their voice about a perceived injustice. What is the most effective de-escalation technique to use initially?
Active listening, acknowledging feelings, and maintaining a calm demeanor are core de-escalation principles that can help reduce an individual's agitation and o
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Question: An inmate is becoming increasingly agitated and begins raising their voice about a perceived injustice. What is the most effective de-escalation technique to use initially?
Answer options:
- Threaten them with disciplinary action if they don't calm down.
- Walk away and return when they have calmed down. ✅ Speak calmly, acknowledge their feelings, and offer to listen to their concerns.
- Order them to return to their cell immediately.
Correct answer: Speak calmly, acknowledge their feelings, and offer to listen to their concerns.
Explanation: Active listening, acknowledging feelings, and maintaining a calm demeanor are core de-escalation principles that can help reduce an individual's agitation and open a pathway for communication.
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Question explanations
- Which of the following is an example of an Occupational Health and Safety (OHS) best practice for correctional
- An inmate requests access to another inmate's medical records because they are cellmates and 'share everything
- Which of the following words is an antonym for 'benevolent'?
- Imagine you are facing a row of five cells. Cell A is directly to your left, and Cell E is directly to your ri
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