A client with dementia insists that their deceased spouse is coming to visit later today and becomes upset when told otherwise. Using validation techniques, how should the HCA respond?

Question: A client with dementia insists that their deceased spouse is coming to visit later today and becomes upset when told otherwise. Using validation techniques, how should the HCA respond?

Answer options: ✅ 'Tell me more about your spouse; you must miss them very much.'

• 'Your spouse passed away five years ago; they aren't coming to visit.'
• 'Let's talk about something else; what's on TV?'
• 'Perhaps they'll visit another day, but not today.'

Correct answer: 'Tell me more about your spouse; you must miss them very much.'

Explanation: Validation acknowledges the client's feelings and reality, even if it differs from actual reality, which can reduce anxiety and build trust. Directly correcting or dismissing their feelings can cause distress.