Ontario Security Guard Licence Exam Prep · Question
When trying to de-escalate a situation, using which type of statement is generally more effective and less provocative?
Using 'I' statements (e.g., 'I feel concerned when you raise your voice') is a non-threatening way to express expectations without sounding accusatory, which he
Start free practice for Ontario Security Guard Licence Exam Prep
298 questions · no signup required · 40 free questions per day
Question: When trying to de-escalate a situation, using which type of statement is generally more effective and less provocative?
Answer options: ✅ 'I' statements.
- 'You' statements.
- Direct commands.
- Speculative questions.
Correct answer: 'I' statements.
Explanation: Using 'I' statements (e.g., 'I feel concerned when you raise your voice') is a non-threatening way to express expectations without sounding accusatory, which helps in de-escalation.
Start free practice for Ontario Security Guard Licence Exam Prep
298 questions · no signup required · 40 free questions per day
More about Ontario Security Guard Licence Exam Prep
Related Questions
- Under the Private Security and Investigative Services Act, 2005 (PSISA), who is responsible for granting, susp
- Which of the following activities falls within the scope of security guard duties as defined by the PSISA?
- According to the PSISA regulation for uniforms, what is a mandatory characteristic of a security guard's unifo
- A licensed security guard is found to have used profanity and aggressive language towards a member of the publ
- Which of the following items is explicitly listed as prohibited equipment for a security guard under PSISA reg
- A security guard's license has expired. The guard continues to work for a security agency. What is the most im
More for Ontario Security Guard Licence Exam Prep candidates
FAQs
Question explanations
- Under the Private Security and Investigative Services Act, 2005 (PSISA), who is responsible for granting, susp
- Which of the following activities falls within the scope of security guard duties as defined by the PSISA?
- According to the PSISA regulation for uniforms, what is a mandatory characteristic of a security guard's unifo
- A licensed security guard is found to have used profanity and aggressive language towards a member of the publ
Ready to practice?
Free, no signup required. Build a wrong-question list as you go.
Start Free Ontario Security Guard Licence Exam Prep Practice →Related courses
Other Canadian certifications candidates often prepare for alongside this one.