Property Management Licensing Practice Exam · Question
When a tenant makes a complaint about noise from a neighbouring unit, what is the best initial approach for the property manager?
The property manager's role is to mediate and resolve disputes. This involves documenting the complaint, investigating its validity, communicating with all invo
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Question: When a tenant makes a complaint about noise from a neighbouring unit, what is the best initial approach for the property manager?
Answer options:
- Immediately evict the noisy tenant.
- Ignore the complaint unless multiple tenants complain. ✅ Investigate the complaint, communicate with both parties, and seek a resolution based on the lease and tenancy rules.
- Advise the complaining tenant to confront the neighbour directly.
Correct answer: Investigate the complaint, communicate with both parties, and seek a resolution based on the lease and tenancy rules.
Explanation: The property manager's role is to mediate and resolve disputes. This involves documenting the complaint, investigating its validity, communicating with all involved parties, and enforcing lease terms or tenancy rules to find an appropriate resolution, rather than immediate drastic action or delegating the issue.
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