ProServe Practice Test · Question
What should a server do if they encounter a patron who appears to be genuinely confused about their age or ID when trying to order an alcoholic beverage?
If a patron seems genuinely confused, it's best to calmly ask clarifying questions to resolve the discrepancy. Requesting a second piece of ID can also help con
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Question: What should a server do if they encounter a patron who appears to be genuinely confused about their age or ID when trying to order an alcoholic beverage?
Answer options:
- Assume they are underage and refuse service immediately. ✅ Ask clarifying questions and request a second piece of ID if available.
- Serve them, as they might just be forgetful.
- Call the AGLC directly for advice on this specific patron.
Correct answer: Ask clarifying questions and request a second piece of ID if available.
Explanation: If a patron seems genuinely confused, it's best to calmly ask clarifying questions to resolve the discrepancy. Requesting a second piece of ID can also help confirm their age. If doubts persist after this, then refusing service is appropriate. Assuming they are underage without attempting clarification or serving them despite doubts are both incorrect approaches. Calling the AGLC for individual patron issues is not practical or their role.
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Question explanations
- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
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