A customer approaches the bar and attempts to order a drink. They are swaying slightly, fumbling for their wallet, and their speech is a little slurred. They are with a group of friends who seem sober. What should the server do?

Question: A customer approaches the bar and attempts to order a drink. They are swaying slightly, fumbling for their wallet, and their speech is a little slurred. They are with a group of friends who seem sober. What should the server do?

Answer options:

• Serve the customer one more drink as their friends are sober and can look after them. ✅ Refuse service to the customer due to visible signs of intoxication.
• Ask the customer's friends if they think their friend is okay to be served.
• Offer to serve their sober friends, but not the customer showing signs of intoxication.

Correct answer: Refuse service to the customer due to visible signs of intoxication.

Explanation: The server's responsibility is to assess the individual patron, not their companions. Swaying, fumbling, and slurred speech are clear signs of intoxication, requiring the server to refuse service to that individual to prevent further intoxication and potential harm. Option A is incorrect as the server is liable for over-serving. Option C delegates responsibility improperly. Option D is a suitable follow-up only after refusing the intoxicated individual, but the primary action is refusal.