ProServe Practice Test · Question
A patron appears to be intoxicated, but their friends insist they are fine and just 'tired.' What should the server prioritize?
The server's primary responsibility is to assess the patron's actual condition based on observable signs of intoxication, not on the assurances of their friends
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Question: A patron appears to be intoxicated, but their friends insist they are fine and just 'tired.' What should the server prioritize?
Answer options:
- Their friends' assurances, as they know the patron best. ✅ The patron's visible signs of intoxication.
- The time of day, as people get tired later.
- The potential for negative reviews if service is refused.
Correct answer: The patron's visible signs of intoxication.
Explanation: The server's primary responsibility is to assess the patron's actual condition based on observable signs of intoxication, not on the assurances of their friends. While friends might be well-intentioned, they may not be objective. Visible signs of intoxication are the determining factor for refusing service, regardless of the time of day or concerns about reviews. Compliance with AGLC regulations and patron safety are paramount.
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