ProServe Practice Test · Question
A customer is visibly intoxicated and tries to order another drink. You politely refuse service. The customer then sends their sober friend to order a drink for them. What should you do?
Under AGLC regulations, it is illegal to serve alcohol to an intoxicated person, or to anyone who is purchasing alcohol on behalf of an intoxicated person. You
Start free practice for ProServe Practice Test
253 questions · no signup required · 40 free questions per day
Question: A customer is visibly intoxicated and tries to order another drink. You politely refuse service. The customer then sends their sober friend to order a drink for them. What should you do?
Answer options:
- Serve the sober friend, as they are not intoxicated. ✅ Refuse service to the sober friend as well, explaining why.
- Tell the sober friend you can only serve them non-alcoholic beverages.
- Call management to handle the situation immediately.
Correct answer: Refuse service to the sober friend as well, explaining why.
Explanation: Under AGLC regulations, it is illegal to serve alcohol to an intoxicated person, or to anyone who is purchasing alcohol on behalf of an intoxicated person. You must refuse service to the sober friend, explaining that you cannot serve them alcohol if it is for the visibly intoxicated individual. This prevents circumvention of responsible serving practices.
Start free practice for ProServe Practice Test
253 questions · no signup required · 40 free questions per day
More about ProServe Practice Test
Related Questions
- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
- A customer attempts to order an alcoholic beverage for a friend who is obviously intoxicated. What describes t
- An 18-year-old individual, legally permitted to work in a licensed establishment, is assigned to clear tables
More for ProServe Practice Test candidates
Practice tests
Question explanations
- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
Ready to practice?
Free, no signup required. Build a wrong-question list as you go.
Start Free ProServe Practice Test Practice →Related courses
Other Canadian certifications candidates often prepare for alongside this one.