ProServe Practice Test · Question
If a patron becomes aggressive after being refused service, what is the best course of action for the server?
If a patron becomes aggressive after refusal of service, the server's priority is personal safety and the safety of others. It is best to disengage from the agg
Start free practice for ProServe Practice Test
253 questions · no signup required · 40 free questions per day
Question: If a patron becomes aggressive after being refused service, what is the best course of action for the server?
Answer options:
- Try to reason with them and explain the law in detail.
- Serve them one more drink to calm them down. ✅ Call for management or security assistance immediately.
- Ignore their aggression and hope they leave on their own.
Correct answer: Call for management or security assistance immediately.
Explanation: If a patron becomes aggressive after refusal of service, the server's priority is personal safety and the safety of others. It is best to disengage from the aggressive patron and immediately seek assistance from management or security staff who are trained to handle such situations. Engaging in a prolonged argument or serving more alcohol is dangerous and against AGLC regulations.
Start free practice for ProServe Practice Test
253 questions · no signup required · 40 free questions per day
More about ProServe Practice Test
Related Questions
- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
- A customer attempts to order an alcoholic beverage for a friend who is obviously intoxicated. What describes t
- An 18-year-old individual, legally permitted to work in a licensed establishment, is assigned to clear tables
More for ProServe Practice Test candidates
Practice tests
Question explanations
- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
Ready to practice?
Free, no signup required. Build a wrong-question list as you go.
Start Free ProServe Practice Test Practice →Related courses
Other Canadian certifications candidates often prepare for alongside this one.