ProServe Practice Test · Question
If a patron is refused service due to intoxication but insists on staying in the establishment, what is the best practice?
Once a patron has been refused service due to intoxication, they are no longer legally permitted to remain in the licensed area. You must politely but firmly as
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Question: If a patron is refused service due to intoxication but insists on staying in the establishment, what is the best practice?
Answer options:
- Allow them to stay as long as they don't order more alcohol. ✅ Insist they leave the premises, and if they refuse, notify management and, if necessary, law enforcement.
- Offer them complimentary food to encourage sobriety.
- Serve them water or soft drinks instead.
Correct answer: Insist they leave the premises, and if they refuse, notify management and, if necessary, law enforcement.
Explanation: Once a patron has been refused service due to intoxication, they are no longer legally permitted to remain in the licensed area. You must politely but firmly ask them to leave. If they refuse, proper protocol involves escalating to management and, if needed, contacting peace officers or the police to have them removed to ensure safety and compliance with AGLC regulations regarding intoxicated persons. Offering free food or water won't change their intoxicated state or the obligation for them to leave.
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Question explanations
- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
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