An 18-year-old patron presents a valid Alberta Driver's Licence as identification. However, the photo on the ID looks somewhat different from the patron, and they hesitate when asked their birth date. What should you do?

Question: An 18-year-old patron presents a valid Alberta Driver's Licence as identification. However, the photo on the ID looks somewhat different from the patron, and they hesitate when asked their birth date. What should you do?

Answer options:

• Serve them, as an Alberta Driver's Licence is acceptable ID.
• Refuse service, as the ID authenticity is questionable. ✅ Ask for a second piece of ID to confirm their identity.
• Ask them to state their address to verify the ID.

Correct answer: Ask for a second piece of ID to confirm their identity.

Explanation: While an Alberta Driver's Licence is acceptable ID, inconsistencies like a differing photo and hesitation on birth date raise doubts about its authenticity or whether it belongs to the person presenting it. Best practice is to request a second piece of valid government-issued ID to cross-reference information and confirm identity before serving, as per AGLC guidelines. Refusing service prematurely might be too harsh if they can provide further verification, and simply serving based on the document type would be irresponsible given the doubts.