A customer orders a pitcher of beer for themselves. After serving it, you notice them chugging large amounts quickly. What should you do?

Question: A customer orders a pitcher of beer for themselves. After serving it, you notice them chugging large amounts quickly. What should you do?

Answer options:

• Continue to observe, but serve another pitcher if requested, as they paid for it. ✅ Politely intervene and explain the risks of rapid consumption, then stop serving alcohol if they continue.
• Cut them off immediately and ask them to leave.
• Alert other staff to monitor but take no direct action until they show clear signs of intoxication.

Correct answer: Politely intervene and explain the risks of rapid consumption, then stop serving alcohol if they continue.

Explanation: Rapid consumption is a pathway to quick intoxication and is considered an irresponsible drinking pattern that servers should address. The most appropriate first step is to politely intervene, educate about the risks, and indicate that further aggressive consumption will lead to refusal of service. This is a proactive step before full intoxication. Cutting them off immediately may be too drastic for a first offence if clear intoxication signs aren't yet present, and merely observing without action is irresponsible.