ProServe Practice Test · Question
You are working in a licensed establishment when you observe a patron stumbling repeatedly, slurring their words when ordering, and demonstrating aggressive behaviour towards other customers. What is your immediate responsibility?
As per AGLC guidelines, once a patron shows clear signs of intoxication, you must immediately cease serving them alcohol. Furthermore, you have a responsibility
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Question: You are working in a licensed establishment when you observe a patron stumbling repeatedly, slurring their words when ordering, and demonstrating aggressive behaviour towards other customers. What is your immediate responsibility?
Answer options:
- Continue to serve them, but monitor their behaviour closely. ✅ Tactfully stop serving them and arrange for safe transportation.
- Ask them to leave immediately without offering assistance.
- Notify the police and wait for them to escort the patron out.
Correct answer: Tactfully stop serving them and arrange for safe transportation.
Explanation: As per AGLC guidelines, once a patron shows clear signs of intoxication, you must immediately cease serving them alcohol. Furthermore, you have a responsibility to assist in ensuring their safe departure, which includes offering to arrange transportation. Continuing service or an immediate unassisted removal could lead to increased liability. Calling the police might be necessary if the patron becomes violent, but it's not the immediate first step for intoxication.
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- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
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- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
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