A group of customers arrives at your licensed establishment. One patron appears fidgety, is speaking loudly, and has bloodshot eyes, but claims they haven't had anything to drink. What is the most appropriate action to take?

Question: A group of customers arrives at your licensed establishment. One patron appears fidgety, is speaking loudly, and has bloodshot eyes, but claims they haven't had anything to drink. What is the most appropriate action to take?

Answer options:

• Serve them as they deny consuming alcohol, and you haven't seen them drink. ✅ Refuse service, as their appearance and behaviour suggest intoxication.
• Offer them a glass of water and suggest they eat something before serving alcohol.
• Ask them to leave immediately, as their behaviour is disruptive.

Correct answer: Refuse service, as their appearance and behaviour suggest intoxication.

Explanation: Even if a patron denies consuming alcohol, their appearance (bloodshot eyes) and behaviour (fidgety, loud speech) are classic signs of intoxication. As per Alberta's ProServe guidelines, servers must refuse service to patrons who appear intoxicated to prevent over-service and potential harm. Option A is incorrect because denying consumption doesn't override observable signs. Option C might be a step if signs were less pronounced, but with clear signs, refusal is primary. Option D is too extreme without first refusing service and attempting to de-escalate if needed.