ProServe Practice Test · Question
A patron demands a drink for another individual who is clearly showing signs of intoxication. What is the most appropriate response?
Serving alcohol to an intoxicated person, directly or indirectly, is illegal and against AGLC regulations. You must refuse service to anyone attempting to purch
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Question: A patron demands a drink for another individual who is clearly showing signs of intoxication. What is the most appropriate response?
Answer options:
- Serve the patron what they ordered, but discreetly tell them not to give it to their friend. ✅ Inform the patron that you cannot serve them because their friend is intoxicated, and explain why.
- Serve them the drink, but only if they promise to get the intoxicated person some food.
- Serve the patron a non-alcoholic beverage instead.
Correct answer: Inform the patron that you cannot serve them because their friend is intoxicated, and explain why.
Explanation: Serving alcohol to an intoxicated person, directly or indirectly, is illegal and against AGLC regulations. You must refuse service to anyone attempting to purchase alcohol for an obviously intoxicated individual and clearly communicate your reasons. The safety of the patron and adherence to regulations take precedence. Serving non-alcoholic beverages may be an option for the intoxicated person, but not for the patron trying to enable continued intoxication.
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Question explanations
- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
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