ProServe Practice Test · Question
What is the first step in approaching a customer you need to refuse service to?
The first step in refusing service should always be to approach the customer calmly and politely. A non-confrontational approach helps de-escalate potential ten
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Question: What is the first step in approaching a customer you need to refuse service to?
Answer options:
- Immediately call the police.
- Start yelling loudly at them to get their attention. ✅ Approach them calmly and politely.
- Tell other staff members to avoid them.
Correct answer: Approach them calmly and politely.
Explanation: The first step in refusing service should always be to approach the customer calmly and politely. A non-confrontational approach helps de-escalate potential tensions and increases the likelihood of a peaceful resolution. Calling the police or yelling are extreme and unhelpful initial responses.
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Question explanations
- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
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