ProServe Practice Test · Question
You overhear a patron telling their friend they drove to the establishment and plan to drive home, despite showing signs of moderate intoxication. What should you do?
As a server in Alberta, you have a duty of care. If you know or reasonably ought to know that an intoxicated patron intends to drive, you have a responsibility
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Question: You overhear a patron telling their friend they drove to the establishment and plan to drive home, despite showing signs of moderate intoxication. What should you do?
Answer options:
- Offer them a cup of coffee to sober up before they leave. ✅ Alert your manager and attempt to arrange safe transportation for the patron.
- Ignore the conversation, as it's not your responsibility once they leave.
- Suggest they walk home instead.
Correct answer: Alert your manager and attempt to arrange safe transportation for the patron.
Explanation: As a server in Alberta, you have a duty of care. If you know or reasonably ought to know that an intoxicated patron intends to drive, you have a responsibility to intervene. Alerting your manager is crucial, and together you should take reasonable steps to prevent impaired driving, such as arranging a taxi or ride-share, or offering to call a friend/family member. Coffee won't sober them up. Ignoring the situation could lead to civil liability for the establishment. Suggesting they walk may not be safe.
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- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
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