ProServe Practice Test · Question
You overhear a customer boasting about driving to the establishment and planning to leave soon. You suspect they are intoxicated. What is your primary responsibility?
Servers and licensees have a duty of care to prevent intoxicated patrons from driving. After discontinuing service (Option A), the most appropriate action is to
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Question: You overhear a customer boasting about driving to the establishment and planning to leave soon. You suspect they are intoxicated. What is your primary responsibility?
Answer options:
- Inform them that you will not serve them alcohol anymore.
- Suggest they stay longer and order more food. ✅ Call a taxi for them and, if necessary, contact the police if they insist on driving.
- Ask them to hand over their car keys until they sober up.
Correct answer: Call a taxi for them and, if necessary, contact the police if they insist on driving.
Explanation: Servers and licensees have a duty of care to prevent intoxicated patrons from driving. After discontinuing service (Option A), the most appropriate action is to try and arrange safe transportation, like calling a taxi. If the patron insists on driving while intoxicated, the server may need to contact the police to prevent potential harm. Asking for keys (Option D) may escalate the situation unnecessarily or put the server at risk.
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