ProServe Practice Test · Question
A customer appears to be feeling unwell after consuming alcohol at your establishment. They are not aggressive but are quiet and look pale. What is your responsibility?
Even if not aggressive, a patron showing signs of illness due to alcohol consumption requires responsible intervention. Your responsibility is to ensure their s
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Question: A customer appears to be feeling unwell after consuming alcohol at your establishment. They are not aggressive but are quiet and look pale. What is your responsibility?
Answer options:
- Advise them to sober up quickly by drinking coffee.
- Suggest they go home immediately without assistance. ✅ Ensure their safety by offering water, food, and arranging for a safe ride home if necessary.
- Ignore them unless they cause a disturbance.
Correct answer: Ensure their safety by offering water, food, and arranging for a safe ride home if necessary.
Explanation: Even if not aggressive, a patron showing signs of illness due to alcohol consumption requires responsible intervention. Your responsibility is to ensure their safety. This includes offering water and food, ensuring they don't consume more alcohol, and helping arrange a safe way for them to get home, as per responsible service practices. Sending them home unsupervised or ignoring them could lead to further harm.
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- What does AGLC stand for in Alberta's liquor and cannabis industry?
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