ProServe Practice Test · Question
A regular customer, who usually drinks moderately, suddenly becomes loud, argumentative, and starts boasting aggressively. This change in behaviour is a sign of:
A sudden and noticeable change in a person's behaviour, such as becoming loud, argumentative, or aggressive, especially when consuming alcohol, is a key indicat
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Question: A regular customer, who usually drinks moderately, suddenly becomes loud, argumentative, and starts boasting aggressively. This change in behaviour is a sign of:
Answer options:
- Tolerance ✅ Intoxication
- A bad mood
- An allergic reaction
Correct answer: Intoxication
Explanation: A sudden and noticeable change in a person's behaviour, such as becoming loud, argumentative, or aggressive, especially when consuming alcohol, is a key indicator of intoxication. Servers must be able to recognize these behavioural cues. Tolerance allows someone to consume more alcohol without showing signs, but this patron is showing signs. While a bad mood can occur, combined with alcohol, it's a sign of intoxication. An allergic reaction would manifest differently.
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