ProServe Practice Test · Question
If a server suspects an ID is fake but cannot definitively confirm it, what is the best course of action?
If a server cannot definitively confirm an ID's validity and has reasonable suspicion it is fake, it is always safer and more responsible to refuse service. You
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Question: If a server suspects an ID is fake but cannot definitively confirm it, what is the best course of action?
Answer options:
- Serve the patron, but make a note of their appearance. ✅ Refuse service based on suspicion and explain your concerns politely.
- Call other establishments to ask if they know the person.
- Ask for a credit card as an alternative form of ID.
Correct answer: Refuse service based on suspicion and explain your concerns politely.
Explanation: If a server cannot definitively confirm an ID's validity and has reasonable suspicion it is fake, it is always safer and more responsible to refuse service. You have the right to refuse service if you are not convinced of the patron's age. Politely explaining your concerns is important. Serving would be a violation if the ID is indeed fake. Credit cards are not acceptable for age verification.
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Question explanations
- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
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