A pub offers a 'buy two pints, get one free' promotion on a Friday evening. A responsible server notes a patron has already consumed two beers, appears somewhat flushed, and is speaking slightly louder than before. The patron then requests to redeem the promotion. What is the server's most appropriate course of action?

Question: A pub offers a 'buy two pints, get one free' promotion on a Friday evening. A responsible server notes a patron has already consumed two beers, appears somewhat flushed, and is speaking slightly louder than before. The patron then requests to redeem the promotion. What is the server's most appropriate course of action?

Answer options:

• Serve the third pint, as it's part of a promotional offer and the patron isn't severely intoxicated. ✅ Politely decline to serve the third pint, explaining the responsible service policy, and offer a non-alcoholic alternative.
• Suggest the patron order food before serving the third pint.
• Serve the third pint but discreetly instruct a colleague to monitor the patron closely.

Correct answer: Politely decline to serve the third pint, explaining the responsible service policy, and offer a non-alcoholic alternative.

Explanation: Even if not severely intoxicated, the patron is showing early signs of intoxication (flushed, louder speech). Serving another alcoholic beverage under a promotion would be over-serving and irresponsible. The server has a duty to stop service. Options A, C, and D all involve serving more alcohol, which is against responsible service guidelines once signs of intoxication appear.