ProServe Practice Test · Question
A customer is exhibiting signs of advanced intoxication, including difficulty standing and loud, disruptive behaviour. What is the immediate and most crucial step for the server to take?
When a customer is significantly intoxicated and disruptive, the server's immediate responsibility is to cease service, remove access to alcohol, and ensure the
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Question: A customer is exhibiting signs of advanced intoxication, including difficulty standing and loud, disruptive behaviour. What is the immediate and most crucial step for the server to take?
Answer options:
- Continue service, but provide food and water.
- Warn the customer about their behaviour. ✅ Remove all alcohol from the customer's presence and arrange for their safe departure.
- Inform management and wait for their guidance.
Correct answer: Remove all alcohol from the customer's presence and arrange for their safe departure.
Explanation: When a customer is significantly intoxicated and disruptive, the server's immediate responsibility is to cease service, remove access to alcohol, and ensure the customer's safe departure from the premises. Providing food/water (Option A) is insufficient. Warning them (Option B) may not be effective. Waiting for management (Option D) delays necessary action and places the server and establishment at greater risk and liability.
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