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ProServe Practice Test · Question

A regular customer shows signs of advanced intoxication, such as extreme uncoordination, difficulty standing, and vomiting. What is the most important step for you to take after stopping service?

When a customer is showing advanced signs of intoxication, the priority is their safety. This includes ensuring they are comfortable and, crucially, arranging f

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Question: A regular customer shows signs of advanced intoxication, such as extreme uncoordination, difficulty standing, and vomiting. What is the most important step for you to take after stopping service?

Answer options:

  • Send them home with a friend immediately. ✅ Ensure they are safe and comfortable, and arrange for safe transportation home.
  • Serve them a large coffee to help them sober up quickly.
  • Tell them to sleep it off in the washroom until they feel better.

Correct answer: Ensure they are safe and comfortable, and arrange for safe transportation home.

Explanation: When a customer is showing advanced signs of intoxication, the priority is their safety. This includes ensuring they are comfortable and, crucially, arranging for safe transportation home, such as a taxi or designated driver. Sending them home with just any friend may not be safe, and coffee does not sober people up. Allowing them to 'sleep it off' in a washroom unsupervised is dangerous and irresponsible.

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