A long-term patron, whom staff know well, arrives at the bar already showing signs of mild intoxication: slurred words, slightly unsteady gait, and over-friendliness. They immediately order their 'usual' strong drink. What is the most legally sound approach for the server?

Question: A long-term patron, whom staff know well, arrives at the bar already showing signs of mild intoxication: slurred words, slightly unsteady gait, and over-friendliness. They immediately order their 'usual' strong drink. What is the most legally sound approach for the server?

Answer options:

• Serve their usual drink, but water it down significantly without informing them. ✅ Inform them that they appear to be intoxicated and respectfully refuse service, suggesting they return another time.
• Serve a weaker alcoholic beverage and offer food, while observing them closely.
• Allow them one drink as a 'goodwill' gesture due to their loyalty, then refuse further service.

Correct answer: Inform them that they appear to be intoxicated and respectfully refuse service, suggesting they return another time.

Explanation: Under the AGLC Act, it is illegal to serve liquor to any person who is, or appears to be, intoxicated. The patron's loyalty or familiarity does not exempt them from this rule. The server's legal obligation is to refuse service once signs of intoxication are present. Watering down a drink or serving a weaker one still constitutes serving alcohol to an intoxicated individual, which is prohibited and increases liability. The most legally sound action is to refuse service directly and kindly.