ProServe Practice Test · Question
A customer who initially appeared sober begins to exhibit signs of intoxication after consuming several drinks. As a server, what is the best immediate response?
Even if a customer arrived sober, their current state of intoxication dictates service. The server's responsibility is to stop serving alcohol as soon as signs
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Question: A customer who initially appeared sober begins to exhibit signs of intoxication after consuming several drinks. As a server, what is the best immediate response?
Answer options:
- Ignore the signs, as they were sober when they arrived.
- Continue serving, but suggest they slow down. ✅ Stop serving them alcohol immediately and address the situation discreetly.
- Publicly announce that the customer is intoxicated.
Correct answer: Stop serving them alcohol immediately and address the situation discreetly.
Explanation: Even if a customer arrived sober, their current state of intoxication dictates service. The server's responsibility is to stop serving alcohol as soon as signs of intoxication are observed. This should be handled discreetly and politely to avoid embarrassing the patron while still fulfilling the legal obligation. Options A, B, and D are inappropriate and could escalate the situation or lead to liability.
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- What does AGLC stand for in Alberta's liquor and cannabis industry?
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