ProServe Practice Test · Question
A customer presents an out-of-province driver's license that looks legitimate but you are unfamiliar with its security features. What is the most appropriate action to take?
If a server cannot confidently verify the authenticity of an ID, regardless of its origin, they must refuse service. Serving based on assumption (Option A) or a
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Question: A customer presents an out-of-province driver's license that looks legitimate but you are unfamiliar with its security features. What is the most appropriate action to take?
Answer options:
- Accept the ID if the customer looks to be of legal drinking age. ✅ Politely decline service, explaining you cannot verify its authenticity.
- Ask for a second piece of ID to confirm their age.
- Call the AGLC to verify the ID's validity immediately.
Correct answer: Politely decline service, explaining you cannot verify its authenticity.
Explanation: If a server cannot confidently verify the authenticity of an ID, regardless of its origin, they must refuse service. Serving based on assumption (Option A) or accepting a potentially invalid second ID (Option C) puts the establishment at risk. Calling the AGLC (Option D) is impractical and not the immediate action required; the server's priority is to prevent illegal service.
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- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
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