ProServe Practice Test · Question
What is the recommended approach if a customer becomes aggressive after being refused service?
If a customer becomes aggressive after being refused service, the recommended course of action is to remain calm, avoid escalation, and seek assistance from a s
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Question: What is the recommended approach if a customer becomes aggressive after being refused service?
Answer options:
- Try to argue with them.
- Continue serving them to de-escalate the situation. ✅ Seek assistance from a supervisor or security, and remain calm.
- Physically remove them from the premises immediately.
Correct answer: Seek assistance from a supervisor or security, and remain calm.
Explanation: If a customer becomes aggressive after being refused service, the recommended course of action is to remain calm, avoid escalation, and seek assistance from a supervisor or security personnel. Confrontation, continued service, or immediate physical removal by a server are typically inappropriate and can exacerbate the situation, potentially leading to injuries or further legal issues.
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- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
- Which of the following is an acceptable form of primary identification for purchasing liquor in Alberta?
- Which of these forms of identification is considered acceptable for verifying a patron's age in Alberta, accor
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