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ProServe Practice Test · Question

You suspect a patron attempting to purchase alcohol is underage. They present a passport, which is commonly accepted ID. What additional step should you take to confirm their age if you have doubts?

When ID authenticity is in question, checking for security features like holograms, watermarks, or raised lettering is a crucial step to detect counterfeit docu

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Question: You suspect a patron attempting to purchase alcohol is underage. They present a passport, which is commonly accepted ID. What additional step should you take to confirm their age if you have doubts?

Answer options:

  • Ask them to confirm their current residential address. ✅ Check for a hologram or other security features on the passport.
  • Ask them to electronically sign a waiver confirming their age.
  • Request they provide their social insurance number.

Correct answer: Check for a hologram or other security features on the passport.

Explanation: When ID authenticity is in question, checking for security features like holograms, watermarks, or raised lettering is a crucial step to detect counterfeit documents. This is part of the 'LOOK' step in the 'ID-Check' process. Asking for personal information unrelated to age verification or requiring waivers is not standard or appropriate procedure.

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