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ProServe Practice Test · Question

What is the recommended approach if a customer appears to be intoxicated?

If a customer appears intoxicated, the responsible action is to stop serving them alcohol immediately, as continued service could lead to further impairment and

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Question: What is the recommended approach if a customer appears to be intoxicated?

Answer options:

  • Continue serving them as long as they pay cash
  • Offer them a final strong alcoholic drink ✅ Stop serving them alcohol immediately
  • Ignore them unless they cause a disturbance

Correct answer: Stop serving them alcohol immediately

Explanation: If a customer appears intoxicated, the responsible action is to stop serving them alcohol immediately, as continued service could lead to further impairment and potential harm. Continuing to serve, offering a 'last call' for strong drinks, or ignoring them are irresponsible and potentially illegal actions.

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