ProServe Practice Test · Question
If a server suspects a customer is becoming aggressive due to intoxication, after cutting off service, what should be the next step?
Once service is cut off, if a patron becomes aggressive, the server's priority is their own safety and the safety of others. Engaging in a confrontation or atte
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Question: If a server suspects a customer is becoming aggressive due to intoxication, after cutting off service, what should be the next step?
Answer options:
- Engage in a verbal confrontation to assert authority.
- Evict the customer personally and immediately. ✅ Alert management or security for assistance in managing the situation discreetly and safely.
- Serve them a non-alcoholic beverage and hope they calm down.
Correct answer: Alert management or security for assistance in managing the situation discreetly and safely.
Explanation: Once service is cut off, if a patron becomes aggressive, the server's priority is their own safety and the safety of others. Engaging in a confrontation or attempting personal forceful eviction (Options A and B) can escalate danger. Alerting management or security (Option C) provides professional support to de-escalate and manage the situation safely. Serving more beverages (Option D) is not addressing the aggression effectively.
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- What does AGLC stand for in Alberta's liquor and cannabis industry?
- What is the purpose of recording incidents where service is refused?
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