ProServe Practice Test · Question
If a customer asks for a drink 'on the house' after being cut off, what should the server do?
If a customer has been refused service due to intoxication, absolutely no more alcohol should be served, regardless of whether it's 'on the house'. The server m
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Question: If a customer asks for a drink 'on the house' after being cut off, what should the server do?
Answer options:
- Grant the request to avoid confrontation. ✅ Politely but firmly refuse, explaining that no more alcohol can be served.
- Offer a non-alcoholic drink 'on the house' instead.
- Ask a different server to bring the drink.
Correct answer: Politely but firmly refuse, explaining that no more alcohol can be served.
Explanation: If a customer has been refused service due to intoxication, absolutely no more alcohol should be served, regardless of whether it's 'on the house'. The server must politely but firmly uphold the refusal. Offering a non-alcoholic drink is acceptable, but only if the 'cut off' was specifically for alcohol and not for other forms of disorderly behaviour. Asking another server is an irresponsible attempt to circumvent the refusal.
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