Upon checking a patron's ID, the server notices the date of birth seems altered, or the photo on the ID does not convincingly match the patron due to discrepancies in facial features. The patron insists it is their ID. What is the most appropriate action?

Question: Upon checking a patron's ID, the server notices the date of birth seems altered, or the photo on the ID does not convincingly match the patron due to discrepancies in facial features. The patron insists it is their ID. What is the most appropriate action?

Answer options:

• Accept the ID, but make a note in a logbook about the suspicious nature. ✅ Refuse service and confiscate the ID for submission to the AGLC and/or police.
• Request a secondary piece of photo ID to corroborate the initial, suspicious ID.
• Ask the patron clarifying questions about the ID (e.g., address, birthdate) and serve if they answer correctly.

Correct answer: Refuse service and confiscate the ID for submission to the AGLC and/or police.

Explanation: If an ID is suspected to be altered, fraudulent, or does not clearly belong to the bearer, the server should refuse service, and confiscate the ID. This is a critical step in preventing minors from accessing alcohol and deterring fraud. Options A, C, and D put the establishment at risk by potentially accepting fraudulent ID or serving minors.