Supply Chain Management Professional (SCMP) · Question
What does a 'service level agreement' (SLA) primarily define?
An SLA is a contract between a service provider and its customer that specifies the level of service expected. It outlines metrics, responsibilities, and remedi
Start free practice for Supply Chain Management Professional (SCMP)
200 questions · no signup required · 40 free questions per day
Question: What does a 'service level agreement' (SLA) primarily define?
Answer options:
- The price of goods to be purchased.
- The terms for terminating a contract. ✅ The minimum performance standards a service provider must meet.
- The legal ownership of intellectual property.
Correct answer: The minimum performance standards a service provider must meet.
Explanation: An SLA is a contract between a service provider and its customer that specifies the level of service expected. It outlines metrics, responsibilities, and remedies.
Start free practice for Supply Chain Management Professional (SCMP)
200 questions · no signup required · 40 free questions per day
More about Supply Chain Management Professional (SCMP)
More for Supply Chain Management Professional (SCMP) candidates
Ready to practice?
Free, no signup required. Build a wrong-question list as you go.
Start Free Supply Chain Management Professional (SCMP) Practice →Related courses
Other Canadian certifications candidates often prepare for alongside this one.