A customer presents a Canadian Armed Forces Identification Card (acceptable for age verification in Saskatchewan) that appears to match them. However, when asked their birthdate, they hesitate and then state an incorrect year compared to the one on the card. What is the correct procedure?

Question: A customer presents a Canadian Armed Forces Identification Card (acceptable for age verification in Saskatchewan) that appears to match them. However, when asked their birthdate, they hesitate and then state an incorrect year compared to the one on the card. What is the correct procedure?

Answer options:

• Serve them, assuming the hesitation was a minor mistake and they are just forgetful. ✅ Refuse service immediately, as an incorrect birthdate indicates the ID is likely not theirs or is fraudulent.
• Ask for another piece of valid photo ID to confirm the birthdate listed on the Armed Forces ID.
• Keep the ID for further investigation and call your manager to report a suspected fake ID.

Correct answer: Refuse service immediately, as an incorrect birthdate indicates the ID is likely not theirs or is fraudulent.

Explanation: Discrepancies between the information provided verbally by the customer and the details on the ID, especially concerning their birthdate, are strong indicators that the ID may not belong to them or is fraudulent. In such cases, refusing service is the appropriate and safest course of action to prevent serving a minor or an intoxicated person. Asking for another ID might prolong the interaction unnecessarily, and the primary ID is already compromised by the verbal discrepancy. You cannot keep an ID unless permitted by law enforcement.