Serve It Right Saskatchewan Practice Test · Question
A customer is stumbling, speaking very loudly, and bothering other patrons. What is the immediate and most appropriate action for the server?
The customer is displaying clear signs of intoxication and disturbing others. It is the server's responsibility to refuse further alcohol service to an intoxica
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Question: A customer is stumbling, speaking very loudly, and bothering other patrons. What is the immediate and most appropriate action for the server?
Answer options:
- Cut them off, but continue to allow them to stay in the establishment.
- Offer them a glass of water and tell them to calm down. ✅ Politely but firmly refuse further service and arrange for safe transport home.
- Ignore them unless they become violent.
Correct answer: Politely but firmly refuse further service and arrange for safe transport home.
Explanation: The customer is displaying clear signs of intoxication and disturbing others. It is the server's responsibility to refuse further alcohol service to an intoxicated person and to ensure their safe departure. Simply cutting them off but allowing them to stay, offering water, or ignoring the behaviour does not fulfill the duty of care or maintain a safe environment.
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