A customer who appears to be 25 years old presents a Saskatchewan non-driver photo ID card (a valid form of ID). The card is faded from wear, making the expiry date difficult to read. You cannot definitively confirm if it is expired. What is the best course of action?

Question: A customer who appears to be 25 years old presents a Saskatchewan non-driver photo ID card (a valid form of ID). The card is faded from wear, making the expiry date difficult to read. You cannot definitively confirm if it is expired. What is the best course of action?

Answer options:

• Accept the ID, as the customer appears to be well over the legal drinking age, and the ID is otherwise valid. ✅ Refuse service immediately, as an unreadable expiry date renders the ID invalid.
• Ask the customer for a secondary piece of identification with a clearer expiry date or birthdate to cross-reference.
• Call your supervisor to verify the ID, as they might have more experience with faded cards.

Correct answer: Refuse service immediately, as an unreadable expiry date renders the ID invalid.

Explanation: For an ID to be valid proof of age, all critical information, including the expiry date, must be legible and verifiable. An unreadable expiry date means you cannot confirm that the ID is currently valid. Therefore, the ID is not acceptable as proof of age in this state, and service must be refused. Asking for a secondary ID won't validate the primary, potentially expired, one. Accepting an ID with an unreadable expiry date is a risk. Calling a supervisor is possible, but ultimately the server needs to make a decision based on the ID's validity.