You are handed a Saskatchewan driver's license as proof of age. The photo resembles the person, but the laminate has a slight peel in one corner, and there's a minor discrepancy in the texture of the plastic compared to others you've seen. The customer insists it's real. What is the most appropriate action?

Question: You are handed a Saskatchewan driver's license as proof of age. The photo resembles the person, but the laminate has a slight peel in one corner, and there's a minor discrepancy in the texture of the plastic compared to others you've seen. The customer insists it's real. What is the most appropriate action?

Answer options:

• Accept the ID, but make a note of the customer's appearance and the ID details in case of future issues.
• Refuse service, explaining politely that due to inconsistencies, you cannot accept the ID as valid. ✅ Ask for a secondary piece of identification to cross-reference the information and verify authenticity.
• Call the police to report suspected fraud, as a damaged ID, especially with texture discrepancies, strongly suggests it's fake.

Correct answer: Ask for a secondary piece of identification to cross-reference the information and verify authenticity.

Explanation: While the ID has suspicious characteristics, without definitive proof it's fake, asking for a secondary piece of ID is a prudent step to confirm identity and age. This allows for further verification before outright refusing service or immediately escalating to law enforcement. Refusing service solely based on minor discrepancies, without further verification, might be premature if the ID is indeed real. Accepting a suspicious ID is irresponsible. Calling the police is an extreme first step and should only be done if you are certain the ID is fraudulent, and the patron refuses to cooperate or leaves.