Serving It Right Practice Test · Question
A long-time regular patron who always orders the same drink appears significantly more intoxicated than usual after just one beverage. The server knows this patron's typical tolerance. What is the most plausible explanation and the best next step?
A sudden, uncharacteristic level of intoxication after a small amount of alcohol strongly suggests the patron has consumed alcohol or other substances *before*
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Question: A long-time regular patron who always orders the same drink appears significantly more intoxicated than usual after just one beverage. The server knows this patron's typical tolerance. What is the most plausible explanation and the best next step?
Answer options:
- The patron is likely faking intoxication to get free drinks; continue to monitor closely. ✅ The patron consumed alcohol or other substances before arriving; discreetly slow or stop service and offer water.
- The drink was likely made incorrectly, with too much alcohol; have the bartender check their pouring.
- The patron is likely experiencing a medical emergency; call emergency services immediately.
Correct answer: The patron consumed alcohol or other substances before arriving; discreetly slow or stop service and offer water.
Explanation: A sudden, uncharacteristic level of intoxication after a small amount of alcohol strongly suggests the patron has consumed alcohol or other substances before entering the establishment, or is on medication interacting with alcohol. The server's responsibility is to respond to their current state of intoxication by slowing or stopping service and offering water, regardless of the cause, while also observing for further changes. Assuming they are faking or that it's a medical emergency without other signs might be incorrect. While a drink might be made incorrectly, the server's immediate focus is the patron's intoxication level.
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Question explanations
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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