A new regulation is introduced by the Liquor Control and Licensing Branch (LCLB) regarding changes to acceptable forms of ID. How should a licensed establishment ensure its staff are fully compliant with this new regulation?

Question: A new regulation is introduced by the Liquor Control and Licensing Branch (LCLB) regarding changes to acceptable forms of ID. How should a licensed establishment ensure its staff are fully compliant with this new regulation?

Answer options:

• Include a memo about the new regulation in the staff break room for self-study. ✅ Update the establishment's policy manual and ensure all staff review and acknowledge the changes.
• Assume that all Serving It Right certified staff will be updated by the LCLB directly.
• Only train staff on the new regulation if an LCLB inspector points out non-compliance.

Correct answer: Update the establishment's policy manual and ensure all staff review and acknowledge the changes.

Explanation: Licensed establishments are responsible for ensuring their staff are fully aware of and compliant with all LCLB regulations. The most effective way to achieve this is through a structured update of policies and mandatory review/acknowledgement by all staff. Memos are passive and don't guarantee comprehension. LCLB updates Serving It Right curriculum periodically, but individual establishments are responsible for immediate operational changes. Waiting for an inspection is reactive and non-compliant.