Serving It Right Practice Test · Question
A guest orders a drink but has presented an ID that looks altered. What should the server do?
If an ID appears altered or fraudulent, the server must not accept it and should refuse service. Confiscating an ID is typically only permitted if explicitly au
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Question: A guest orders a drink but has presented an ID that looks altered. What should the server do?
Answer options:
- Accept the ID if the photo looks similar to the guest.
- Confiscate the ID and refuse service.
- Serve the drink but monitor the guest closely. ✅ Politely explain the ID is not acceptable and refuse service.
Correct answer: Politely explain the ID is not acceptable and refuse service.
Explanation: If an ID appears altered or fraudulent, the server must not accept it and should refuse service. Confiscating an ID is typically only permitted if explicitly authorized by law under specific circumstances (e.g., if you are sure it is fake), and it's safer to refuse service. Serving them is illegal. Politely refusing service for lack of valid ID is the correct procedure.
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Question explanations
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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