A patron claims their BC Driver's License was recently stolen and they are awaiting a new one. They present their temporary paper ID from ICBC along with a credit card for secondary identification. The paper ID has no photo. What is the server's correct course of action?

Question: A patron claims their BC Driver's License was recently stolen and they are awaiting a new one. They present their temporary paper ID from ICBC along with a credit card for secondary identification. The paper ID has no photo. What is the server's correct course of action?

Answer options:

• Accept the temporary paper ID if the name matches the credit card, as it's official documentation. ✅ Refuse service, as secondary ID without a photo cannot effectively verify the patron's identity and age.
• Ask the patron if they have any other photo ID, such as a student card, in addition to the paper ID.
• Consult a manager to see if an exception can be made given the circumstances.

Correct answer: Refuse service, as secondary ID without a photo cannot effectively verify the patron's identity and age.

Explanation: Acceptable forms of ID in BC must include a photo, name, and signature, and be issued by a government agency. A temporary paper ID without a photo, even with a secondary non-photo ID like a credit card, does not meet the requirements for verifying age and identity. Therefore, service must be refused. Asking for other non-government photo ID like a student card is also not sufficient. Managers cannot make exceptions that violate LCLB requirements.