Serving It Right Practice Test · Question
What is the recommended approach for a server when a patron asks for 'one more for the road' despite showing signs of intoxication?
The server's legal and ethical responsibility is to refuse further service to an intoxicated patron. A clear and polite explanation is essential.
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Question: What is the recommended approach for a server when a patron asks for 'one more for the road' despite showing signs of intoxication?
Answer options:
- Serve it quickly to avoid confrontation ✅ Explain politely that you cannot serve them further
- Suggest a non-alcoholic alternative
- Ask a manager to make the decision
Correct answer: Explain politely that you cannot serve them further
Explanation: The server's legal and ethical responsibility is to refuse further service to an intoxicated patron. A clear and polite explanation is essential.
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- Which of the following is a clear sign that a customer may be intoxicated?
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Question explanations
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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