The Liquor Control and Licensing Act states that a licensee must only permit quiet and orderly conduct. A large group of patrons starts chanting loudly and banging on tables, but they are not intoxicated and not disturbing other patrons directly. What is the server's MOST appropriate initial response?

Question: The Liquor Control and Licensing Act states that a licensee must only permit quiet and orderly conduct. A large group of patrons starts chanting loudly and banging on tables, but they are not intoxicated and not disturbing other patrons directly. What is the server's MOST appropriate initial response?

Answer options: ✅ Inform the group that their behaviour is disruptive and ask them to lower their volume to maintain an orderly environment.

• Ignore the behaviour as long as they are not intoxicated and no other patrons are complaining.
• Call security or a manager to immediately remove the group for violating the 'orderly conduct' rule.
• Politely ask other patrons if the noise is bothering them before taking any action.

Correct answer: Inform the group that their behaviour is disruptive and ask them to lower their volume to maintain an orderly environment.

Explanation: The LCLB requires licensees to ensure 'quiet and orderly conduct'. Chanting and banging on tables, even if not directly causing a disturbance to others at that exact moment, violates this requirement. The server's Most appropriate initial response is to directly and politely address the group, explaining the policy and requesting they comply, aiming for de-escalation and compliance before escalating to removal. Ignoring it is non-compliant. Immediately calling security for removal might be premature. Asking other patrons for complaints is reactive and doesn't proactively enforce the rule.