Smart Serve Practice Test · Question
When can a server legally refuse service to a customer?
A server can and must legally refuse service to a customer if they appear intoxicated, are underage, or display aggressive/disruptive behaviour. Refusing servic
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Question: When can a server legally refuse service to a customer?
Answer options:
- Only if the customer becomes violent.
- Only if the customer is under 19 years old. ✅ If the customer appears intoxicated, is underage, or displays aggressive behaviour.
- Never, as it could be considered discrimination.
Correct answer: If the customer appears intoxicated, is underage, or displays aggressive behaviour.
Explanation: A server can and must legally refuse service to a customer if they appear intoxicated, are underage, or display aggressive/disruptive behaviour. Refusing service in these situations is part of a server's legal obligation under the LLCA to ensure public safety and responsible service, not discrimination.
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Question explanations
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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