Smart Serve Practice Test · Question
A customer provides an ID that appears altered. What should your next step be?
If an ID appears altered or fraudulent, you have the right and responsibility to refuse service and confiscate the ID. You should then inform your manager and p
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Question: A customer provides an ID that appears altered. What should your next step be?
Answer options:
- Accept the ID as long as the photo generally matches the customer. ✅ Confiscate the ID and refuse service, then contact your manager/police.
- Refuse service but return the ID, then inform your manager.
- Ask for a second piece of identification to confirm.
Correct answer: Confiscate the ID and refuse service, then contact your manager/police.
Explanation: If an ID appears altered or fraudulent, you have the right and responsibility to refuse service and confiscate the ID. You should then inform your manager and potentially contact the police, as altering IDs is illegal (option B). Accepting it (option A) puts you at risk. Returning a fraudulent ID (option C) allows it to be used again. Asking for a second ID (option D) won't validate an altered primary ID.
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- In Ontario, what is the minimum legal drinking age?
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- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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